ISO 10002:2004 Compliant

Submitted by bajaj_admin on Tue, 08/13/2024 - 11:48
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TOC Heading
ISO 10002:2004 Compliant
TOC Description
Fostering Client Centricity
TOC Slug
bajaj-capital-iso-norms-and-conditions
Redressal Policy Content
Content Description
Bajaj Capital
Bajaj Capital follows ISO 10002:2004 norms & conditions dedicated to:

Bajaj Capital

  Enhancing client satisfaction by fostering a client - centric environment

Bajaj Capital  Recognizing and addressing the needs and expectations of complainants and clients

Bajaj Capital

  Providing complainants with an open, effective and easy-to-use complaints process

Bajaj Capital  Analysing and evaluating complaints in order to improve the product and customer service quality

Bajaj Capital  Auditing of the complaints-handling process

Bajaj Capital

  Reviewing the effectiveness and efficiency of the complaints-handling process.

Disclaimer:

This policy document is the property of Bajaj Capital Limited and is for use only by Bajaj Capital Limited or any of its group companies. It must not be copied, disclosed, circulated or referred to in correspondence with external parties or discussed with any other third party other than for any regulatory requirements without prior written consent from Head of Complaints or any other nominated personnel.

Redressal Policy Meta Tags
Meta Title
Bajaj Capital Limited – ISO 10002:2004 Certified Company
Meta Description
To achieve complete client satisfaction through a courteous complaints resolution process and to improve the organization's operations
Meta Keyword
Bajaj Capital Limited – ISO 10002:2004 Certified Company
Status
Active